Root cause analysis
Examine what happened, map the sequence of events, and explore the processes and organizational factors that may have contributed to an adverse event.
For attorneys, healthcare leaders & organizations
Patient safety event analysis & expert support.
Understanding what happened. Strengthening what comes next.
Systems thinking in healthcare
See the process behind the event.
Patient safety events can involve complex processes, communication, handoffs, and safeguards. A structured systems perspective can help identify contributing factors and opportunities for improvement.
Dr. Muhanad Hirzallah brings more than 20 years of healthcare experience and a PhD in Industrial and Systems Engineering. At Mayo Clinic, he served as Quality Improvement Advisor, Director of Performance Excellence, and Director of Business Applications. Through HOPE, he has advised healthcare leaders on patient safety, quality improvement, operational performance, and leadership development.
Failure mode and effects analysis
Use FMEA to identify how a process could fail, assess potential effects, and prioritize opportunities to reduce risk before harm occurs.
Corrective and preventive action
Develop CAPA plans that address immediate concerns and longer-term prevention, with measures to assess whether improvements are working.
Expert analysis & litigation support
Clear analysis for complex matters.
Support for attorneys and other parties seeking a healthcare systems and process improvement perspective.
Review and analysis
Review relevant records and process information; examine workflows, handoffs, communication, escalation pathways, and safeguards; and explain systems-based findings.
Corrective action review
Examine how organizations respond to safety concerns, develop corrective and preventive actions, and monitor the implementation and effectiveness of improvements.
Consulting & testimony
Provide consulting and, where appropriate, expert testimony within Dr. Hirzallah’s areas of expertise. Engagements are evaluated according to the facts and the expertise required.
Where clinical opinions are needed outside his expertise, Dr. Hirzallah can collaborate with appropriately qualified clinical professionals.
For healthcare organizations
Turn learning into lasting improvement.
HOPE supports leaders and teams with structured event reviews, process mapping, CAPA development, improvement planning, team education, and performance measurement. Our work draws on systems engineering, Lean Six Sigma, and practical experience across hospitals and health systems.
Dr. Hirzallah’s experience includes clinical improvement initiatives in surgery, sterile processing, patient flow, scheduling, and primary care, along with national and international consulting and leadership training. His professional background includes Lean Six Sigma Master Black Belt and patient safety training and service as a Malcolm Baldrige Award examiner.
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Discuss your needs.
Contact HOPE to discuss a potential engagement. Please do not include patient information or other sensitive details in your initial message.